Question 1

What is the return and refund policy?

Accepted Answer

We offer both refunds and replacements. Customers may request a return within 7 days of delivery.

Question 2

Are there any shipping charges?

Accepted Answer

Yes, we currently charge a flat shipping fee of ₹65 on all orders. This helps us ensure safe packaging and reliable delivery of your products. We always strive to keep our shipping charges minimal while maintaining the best service quality for our customers.

Question 3

Do you have a physical walk-in store?

Accepted Answer

We are an online-only store and deliver all over India using trusted courier services like India Post, Delhivery, Bluedart, and Amazon Ship. This helps us make sure your order reaches you safely and on time.

Question 4

How can I cancel my order?

Accepted Answer

You can cancel your order right after placing it or before it is sent out. Once it has been shipped, it cannot be canceled. If you need help, contact our customer care on WhatsApp at 9879922997 or email us at support@rionora.com

Question 5

What is the delivery time?

Accepted Answer

Delivery in 4–9 working days depending on location.

Question 6

How do I track my order?

Accepted Answer

You can check your order status on Rionora. Once your order is shipped, you will get an email with the tracking details.

FAQ

Frequently asked questions