Cancellations and Refunds

Last Updated: 26-02-2026

​

At BS Retail, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may return the product for a refund under the conditions outlined below.

​

1. Replacement or Exchange
We offer both refunds and replacements. Customers may request a return within 7 days of delivery.

​

2. Return Eligibility
To be eligible for a return:

The return request must be made within 7 days of receiving the product.

The item must be unused, in its original condition, and in the original packaging.

A valid proof of purchase (invoice/receipt) must be provided.

​

3. Non-Returnable Items
Certain items may be non-returnable due to hygiene or safety reasons.

Products marked as "Final Sale"

​

4. Return Process
To initiate a return, please contact us at with in 7 days of delivery of the product

📧 support@rionora.com
📞 9879922997

We will provide return instructions.

​

5. Refunds
Once your returned item is received and inspected:

We will notify you of the approval or rejection of your refund.

If approved, your refund will be credited within 7–10 business days to the original payment method..

​

6. Late or Missing Refunds
If you haven’t received a refund:

First, check your bank account again.

Then contact your credit card company or bank.

If you've done all this and still have not received your refund, contact us at support@rionora.com.

​

7. Contact Us

For any queries, contact us at support@rionora.com or WhatsApp at 9879922997 (Mon–Sat, 9am–7pm).

Contact Form: Click Here